Delivery Information

Here at Eterna Home we're committed to ensuring our delivery service is safe, quick, efficient and hassle-free.
Delivery Methods:
Standard deliveries are delivered on a range of vehicles from a Luton size vehicle to an 18 tonne lorry and include delivery of your furniture to a safe place of your choice. You must make sure that the delivery vehicle has a clear access to your property. If they are unable to reach you, it may result in a mis-delivery and incur further charges or cancellation of your order. With the standard delivery option we are unable to unpack your order or take the packaging away. We do offer a premium service which does include unboxing and package removal. On the day before your delivery we will send you a text message, call or email re-confirming the delivery date and also provide you with a delivery window. On the day of delivery we will keep you regularly updated to keep you informed on your delivery.
Please note that we deliver between 07:00 and 20:00 hours. We cannot guarantee a time slot, however, you can call us to track our driver to see if we can update you on their delivery progress.
When you initially place your order, please advise us if there are any issues with access or parking for vans/ lorry's or access into the garden, such as steps, narrow walkways, or obstacles. Failure to do so may result in us not being able to carry out delivery and a subsequent redelivery charge.
Eterna Home cannot be held responsible for any damage caused as a result of there being insufficient access to place the items in your chosen place.
Should any items need to be carried through the house it is the responsibility of the customer to ensure that floors and carpets are protected and that there is clear access to the garden. Our driver will act as assistant to the customer to move the items through the house and neither our driver nor Eterna Home will be held responsible for any damage caused as a result of moving items through the house. We are not obliged to carry items through a property and if our driver decides the items will not fit he is entitled to treat the delivery as a curb side delivery.
Delivery of Large Items:
You will be contacted to arrange a convenient delivery date for larger items delivered by our own fleet of vans or our delivery partners. With larger items such as Sun loungers, large benches, large tables or dining sets our drivers will require assistance.
We may be able to offer a 2-man delivery service for larger items. This will be quoted on an individual order basis. Please note that for tables 3m or over in length further assistance may be required in addition to the driver and mate.
Delivery of Smaller Items:
Smaller items such as cushions, some parasols, and accessories will be sent via Parcelforce or another courier and will generally be dispatched within 3-5 working days from receipt of order.
Our products begin their journey to you 3-5 working days before the actual delivery date. Therefore if you need to amend your delivery date within this time frame, you will be charged a £49 late re-delivery fee. If an order is cancelled within 3 working days of the stated delivery date, a return fee will apply. Please check our Cancellation & Refund Policy.
If for any reason you need to return your items, you will need to repackage them securely. We therefore recommend you keep your original packaging in good condition until you are 100% satisfied with your products. Your furniture is packaged well to ensure it arrives to you in perfect condition.
Please advise us of any issues or damages within 24 hours.
*Some items will require a small amount of assembly.*
Home package removal service:
Our dedicated team will unpack your items and dispose of all product packaging, to be recycled safely. This offer will be shown on eligible products at the checkout and must be selected in order to be redeemed on the delivery day. This means you can place your order online with ease and won’t have to worry about disposing of rubbish! The home package removal option will be shown at checkout - please ensure you select this option so that we can arrange this service. If your checkout doesn't show this option, please contact us so that we can make the relevant arrangements, at least 48 hours before your delivery window
Standard Delivery is free of charge on all orders over £500 to UK Mainland.
Delivery to Isle of Man, Jersey, Guernsey, and the Highlands is not free and must be quoted for separately, subject to the product(s) you require. Please contact our sales team to help you arrange your delivery. Unfortunately, at this time, we do not delivery to Northern Ireland or The Republic of Ireland.
Please see below for the additional delivery fee too non-mainland areas:
Isle of Man - £80
Isle of Wight - £60
Channel Islands - £80
Scottish Highlands - £30
Scottish islands - £100